Rethinking safe deposit box operations – with or without your own facility

Trisor works with SafeBot /24 SB safe deposit box systems from Contecon. The system is distinguished in particular by its compact design and efficient use of space, since the robotics are fully integrated into the vault room. At the same time, it meets the highest security requirements and is designed for use in highly sensitive security environments.

Trisor relies on vaults with 24-hour safe deposit box systems, model SSA Maxi from Gunnebo. The system is based on a modular high-performance architecture with double-rack technology that was developed specifically for large capacities and high utilization. At the same time, Gunnebo is one of the world’s leading providers in the field of physical security solutions and stands for certified high-security systems.

Yes. Trisor is not committed to individual manufacturers when selecting systems. What matters is that the systems used meet Trisor’s security and operating standards. We make the choice of system together with the respective banking partner.

All Trisor systems are certified in accordance with EN 1143-1 and have ECB·S certification with resistance grade X (10) and core drilling protection, one of the highest security grades used in the civilian sector in Europe. EN 1143-1 is the relevant testing standard for highly secure strong rooms and vault room doors and describes the tested resistance against professional break-in attempts.

Many safe deposit box systems in bank branches date from the 1970s to the 1990s and no longer correspond to the current state of the art. Trisor builds only new high-security systems in accordance with current standards. In addition, with the Trisor model, no staff member has access to the vault core, the robot handles the box handover completely. This increases the security level both technically and organizationally. The risk of an inside job is thereby significantly minimized.

Trisor has defined emergency processes for technical malfunctions. An emergency power generator ensures that operations can continue for a certain period of time and that all boxes remain securely stored in the vault. In the event of longer power outages, operations continue via a mobile generator. Qualified staff are on site around the clock and ensure that operations can be maintained even in exceptional situations.

Biometric data are stored exclusively on the personal customer card, not centrally on Trisor servers. Processing takes place on the basis of explicit consent in accordance with Article 9 paragraph 2 letter a of the General Data Protection Regulation. Trisor takes appropriate technical and organizational security measures to protect all processed personal data against unauthorized access, manipulation, or loss.

That depends on the selected cooperation model. In the location partner model, in which the bank provides space, Trisor plans the technical infrastructure entirely independently. Integration into existing banking systems is generally not required. In the financing partner model, no technical effort arises for the bank at all, since Trisor develops and operates the location entirely independently. We would be pleased to discuss details individually as part of an initial conversation.

Trisor examines every potential location individually, among other things with regard to structural substance, space availability, position, and accessibility. An important factor is also protection against natural hazards: Trisor specifically checks whether a location lies in a flood area or is exposed to other environmental risks and takes this into account in the location assessment. The exact requirements depend on the selected cooperation model. Within the framework of an initial conversation, we can quickly assess whether and how a location is suitable.