Safe deposit services for your clients – without your own facility

Even if branch networks change or in-house safe deposit facilities are discontinued, you can continue to offer your clients a high-quality safe deposit box service. In partnership with Trisor, you create a secure and convenient solution while remaining the primary point of contact for your clients.

Safety deposit box retrieval in a wood-paneled customer cabin with a digital terminal and seating bench.
Exterior view of the Trisor Düsseldorf location at a street corner with large shop windows on the ground floor
Background

Typical challenges in times of location changes

Many banks are faced with the task of consolidating their branch networks. This raises questions around safe deposit box services that are often underestimated.

For many institutions, operating safe deposit boxes in-house is no longer economically attractive.

A complete discontinuation of the service damages long-standing relationships of trust.

Clients expect continuity. Without understandable alternatives, they often switch to competitors.

Without a structured process, branch teams face additional communication and coordination effort.

Exterior view of the Trisor Düsseldorf location at a street corner with large shop windows on the ground floor
Background

Typical challenges in times of location changes

Many banks are faced with the task of consolidating their branch networks. This raises questions around safe deposit box services that are often underestimated.

For many institutions, operating safe deposit boxes in-house is no longer economically attractive.

A complete discontinuation of the service damages long-standing relationships of trust.

Clients expect continuity. Without understandable alternatives, they often switch to competitors.

Without a structured process, branch teams face additional communication and coordination effort.

Wall with artistically installed, open safe deposit box drawers in the Trisor consultation area in Munich
A product built on trust

What's at stake without safe deposit services

Safe deposit box clients are often among the most loyal and valuable in the long term. Entrusting valuables creates a relationship rooted in exceptional reliability and security. Without a compelling alternative, this trust is at risk. Clients search independently and often encounter competing offers. As safe deposit boxes are often linked to an account, core banking business is frequently lost as well.

Wall with artistically installed, open safe deposit box drawers in the Trisor consultation area in Munich
A product built on trust

What's at stake without safe deposit services

Safe deposit box clients are often among the most loyal and valuable in the long term. Entrusting valuables creates a relationship rooted in exceptional reliability and security. Without a compelling alternative, this trust is at risk. Clients search independently and often encounter competing offers. As safe deposit boxes are often linked to an account, core banking business is frequently lost as well.

Light marble reception desk in front of a golden illuminated wall panel with the "Trisor" lettering
Value of partnering with Trisor

What Trisor brings to the table

Client-focused solutions

The experience of your clients, especially in times of change, is decisive for the overall perception of your bank. Clients who are guided to a high-quality alternative instead of being terminated experience: your bank cares.

Structured support

Trisor supports the entire process, from initial assessment to personal consultation for each client. Your branch teams are not additionally burdened: we provide suitable communication materials and train your teams.

Practical experience

This is based on more than 20 partnerships with banks and a process that has proven itself in practice.

Light marble reception desk in front of a golden illuminated wall panel with the "Trisor" lettering
Value of partnering with Trisor

What Trisor brings to the table

Client-focused solutions

The experience of your clients, especially in times of change, is decisive for the overall perception of your bank. Clients who are guided to a high-quality alternative instead of being terminated experience: your bank cares.

Structured support

Trisor supports the entire process, from initial assessment to personal consultation for each client. Your branch teams are not additionally burdened: we provide suitable communication materials and train your teams.

Practical experience

This is based on more than 20 partnerships with banks and a process that has proven itself in practice.

For your institution

Benefits for banks

Service continuity: Your safe deposit box offering remains available to existing clients regardless of your own branch structure. Client loyalty is strengthened through a high-quality service.

No migration to competitors: With Trisor as an independent partner, your clients remain with your bank even without your own safe deposit box offering.

Structured transition process: A proven process minimizes inquiries, complaints, and reputational risks.

Relief of internal resources: Trisor takes over coordination, communication, and personal consultation.

Sales potential: Safe deposit boxes can be integrated as a tangible added value into existing product offerings — for both existing and new clients.

Commission: The cooperation model includes a commission for newly acquired Trisor clients.

For your clients

Benefits for safe deposit box clients

Clear continuation solution: Your clients receive a transparent alternative early on, without having to conduct their own research.

Accessible locations: We ensure a transition to suitable Trisor locations within a reasonable distance.

Preferential conditions: As recognition of their loyalty, your clients receive a special offer at Trisor.

Personal support: Each client is advised individually and discreetly guided through the transition.

Specialized expertise: Trisor's core business is safe deposit box operations. This means an offering consistently focused on storage — in security standards, accessibility, and service quality — 24/7, 365 days a year.

For your institution

Benefits for banks

Service continuity: Your safe deposit box offering remains available to existing clients regardless of your own branch structure. Client loyalty is strengthened through a high-quality service.

No migration to competitors: With Trisor as an independent partner, your clients remain with your bank even without your own safe deposit box offering.

Structured transition process: A proven process minimizes inquiries, complaints, and reputational risks.

Relief of internal resources: Trisor takes over coordination, communication, and personal consultation.

Sales potential: Safe deposit boxes can be integrated as a tangible added value into existing product offerings — for both existing and new clients.

Commission: The cooperation model includes a commission for newly acquired Trisor clients.

For your clients

Benefits for safe deposit box clients

Clear continuation solution: Your clients receive a transparent alternative early on, without having to conduct their own research.

Accessible locations: We ensure a transition to suitable Trisor locations within a reasonable distance.

Preferential conditions: As recognition of their loyalty, your clients receive a special offer at Trisor.

Personal support: Each client is advised individually and discreetly guided through the transition.

Specialized expertise: Trisor's core business is safe deposit box operations. This means an offering consistently focused on storage — in security standards, accessibility, and service quality — 24/7, 365 days a year.

Step by step

Client onboarding process

Client onboarding follows a proven process — structured, discreet, and aligned with your institution's workflows.

  • 1. Initial assessment and planning

    At the outset, we jointly analyze the situation: client structure, affected locations, and timeline. The result is a coordinated transition plan.

  • 2. Coordinated client transition

    Trisor takes over, in coordination with your institution, the management of the transition and guides your existing clients in a structured and discreet way to suitable Trisor locations.

  • 3. Training your staff

    Trisor provides suitable communication materials and guidelines for conversations. Your teams are prepared to guide clients confidently and transparently through the transition.

  • 4. Personal consultation

    Each safe deposit box client receives personal consultation at the Trisor location. Individual support is an integral part of our service concept.

  • 1. Initial assessment and planning

    At the outset, we jointly analyze the situation: client structure, affected locations, and timeline. The result is a coordinated transition plan.

  • 2. Coordinated client transition

    Trisor takes over, in coordination with your institution, the management of the transition and guides your existing clients in a structured and discreet way to suitable Trisor locations.

  • 3. Training your staff

    Trisor provides suitable communication materials and guidelines for conversations. Your teams are prepared to guide clients confidently and transparently through the transition.

  • 4. Personal consultation

    Each safe deposit box client receives personal consultation at the Trisor location. Individual support is an integral part of our service concept.

We do not only secure the transition – we help you maintain safe deposit boxes as a long-term instrument for retention and differentiation.

Marco Wild
COO
Portrait of Marco Wild, COO of Trisor, smiling in front of an office window

We do not only secure the transition – we help you maintain safe deposit boxes as a long-term instrument for retention and differentiation.

Portrait of Marco Wild, COO of Trisor, smiling in front of an office window
Marco Wild
COO

Our partners

Logo of Berliner Volksbank: stylized white "V" symbol on a blue and orange rectangular background, with the text "Berliner Volksbank" on the right
Logo of Sparkasse KölnBonn: red Sparkasse "S" symbol with a dot above it, and the text "Sparkasse KölnBonn" in red on the right
Logo of BW-Bank: black uppercase letters with three horizontal lines replacing the dash in "BW–BANK"
Logo of American Express: white uppercase text "AMERICAN EXPRESS" in two lines inside a bright blue rectangle
Orange crest featuring the year "1590" and a bear symbol, framed by a ribbon. Below the crest is the word "BERENBERG" in all capital letters.
Logo of Trisor partner Pax-Bank – orange icon formed from the letters P and B, with the text "Pax-Bank für Kirche und Caritas"
Logo of Reisebank: simple lowercase wordmark "reisebank" in dark blue with a final dot
BBBank logo with the text "BB Bank" – a blue semicircle is placed between "BB" and "Bank". Below the word "Bank" is the slogan "Better Banking".
Sparda-Bank logo with bold blue and orange lettering
Non-binding meeting

Let's find the best solution together.

Whether concrete plans or initial considerations: we share our experience, outline possible approaches with you, and discuss what may be suitable for your institution.